Refund Policy

1. Our Satisfaction Promise

At Chores-n-more LLC, we are committed to providing exceptional floor cleaning services. Your satisfaction is our top priority, and we stand behind the quality of our work with our comprehensive satisfaction promise.

2. Service Satisfaction Policy

If you are not completely satisfied with our service, we will:

• Return to address any concerns at no additional charge
• Re-perform the service to meet your expectations
• Work with you to find a satisfactory solution
• Provide a partial or full refund if we cannot resolve the issue

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service was not performed as agreed upon
• Significant damage occurred due to our negligence
• Service quality does not meet reasonable expectations
• We are unable to complete the service due to our error
• Service was cancelled by us due to unforeseen circumstances

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us within 48 hours of service completion
2. Provide specific details about your concerns
3. Allow us the opportunity to address the issue first
4. If resolution is not possible, we will process your refund request
5. Refunds are typically processed within 5-7 business days

5. Partial Refunds

In cases where service was partially completed or only certain areas were affected, we may offer a partial refund proportional to the unsatisfactory portion of the work. This will be determined on a case-by-case basis in consultation with the customer.

6. Non-Refundable Situations

Refunds may not be available in the following situations:

• Customer dissatisfaction with pre-existing floor conditions that were disclosed
• Normal wear and tear that becomes apparent after cleaning
• Issues caused by customer's failure to follow post-service care instructions
• Damage to floors that were structurally unsound before service
• Requests made more than 48 hours after service completion
• Services cancelled by the customer with less than 24 hours notice

7. Cancellation Policy

Our cancellation policy includes:

• Free cancellation with 24+ hours notice
• 50% charge for cancellations with 12-24 hours notice
• Full charge for cancellations with less than 12 hours notice
• No charge for cancellations due to weather or emergency situations

8. Emergency Service Refunds

For emergency services, refunds are handled with special consideration given the urgent nature of the situation. We will work closely with customers to ensure satisfaction while understanding the constraints of emergency response situations.

9. Commercial Service Refunds

Commercial clients with ongoing service contracts have specific refund terms outlined in their service agreements. These may include prorated refunds for unused services and specific procedures for addressing service issues.

10. Payment Method Refunds

Refunds will be processed using the original payment method:

• Credit card refunds: 3-5 business days
• Check refunds: 7-10 business days
• Cash refunds: Immediate upon agreement

11. Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to contact our management team for further review. We are committed to finding fair solutions and maintaining positive customer relationships.

12. Contact Information for Refund Requests

To request a refund or discuss any service concerns, please contact us immediately: